Overview

We take pride in offering high-quality silver and gold items to our customers. Due to the unique nature and fluctuating market value of precious metals, all sales are final. Once a purchase is made and delivered, it cannot be returned or refunded under any circumstances. This policy ensures the integrity of our pricing and protects our customers from market volatility.

We request our customers to carefully review their orders, including product specifications and details, before completing the purchase.

Eligibility for Returns or Refunds

While our standard policy states that returns and refunds are not accepted for silver and gold items, we have outlined specific scenarios for clarification:

  1. Non-Returnable Items:
    • All silver and gold items, including bullion, coins, bars, jewelry, and other precious metal products, are non-returnable after purchase.
    • Any custom-made items, such as personalized engravings or bespoke designs, are strictly non-returnable and non-refundable.
  2. Damaged or Defective Products:
    • If you receive a product that is visibly damaged during transit, you must notify us within 24 hours of receiving the order.
    • Please email us at vijaydurgajewellers@gmail.com with clear photographs of the damaged item, including the packaging.
    • After inspection and approval, we will replace the item with the same product, subject to availability. If a replacement is unavailable, we may offer store credit.
  3. Incorrect Products Received:
    • In rare cases where the product delivered does not match the order placed, you must inform us within 24 hours. We will arrange for the incorrect item to be replaced with the correct one.

Why Returns and Refunds Are Not Allowed

  1. Market Volatility:
    The prices of silver and gold fluctuate based on the global market rates. This means the value of the items can change rapidly, making returns or refunds impractical.
  2. Product Integrity:
    To ensure that our customers always receive genuine and unaltered products, we cannot accept returns of items that may have been tampered with after delivery.

Shipping Policy

  • Customers are responsible for providing an accurate shipping address during the purchase process.
  • Shipping charges are non-refundable.
  • If an item is returned to us due to an incorrect address provided by the customer, we may charge additional shipping fees for re-delivery.

Frequently Asked Questions

  1. Can I return an item if I change my mind?
    Unfortunately, no. Due to the nature of precious metals, we cannot accept returns for any reason once the order is confirmed and delivered.
  2. What should I do if my item is damaged during shipping?
    If you receive a damaged product, notify us within 24 hours with photographs of the item and packaging. After verification, we will arrange for a replacement.
  3. What happens if I receive the wrong product?
    In case of incorrect delivery, contact us within 24 hours, and we will ensure the correct product is sent to you as soon as possible.
  4. Do you offer refunds for sale items?
    No. Sale items and discounted products are also non-refundable.

Need Help?

For any questions or concerns about your purchase, please contact us:

  • Email: vijaydurgajewellers@gmail.com
  • Phone: 9255559010

Our team is here to assist you and ensure a smooth experience with our products. Thank you for understanding our policies and supporting our business.

Important Note:

We recommend all customers double-check their orders before completing the purchase to ensure accuracy in quantity, specifications, and shipping information.