Shipping Policy

We at Durga Jewellers appreciate your trust and work hard to make sure your purchasing experience is easy and safe. Our shipping guidelines are made to guarantee that your priceless jewelry is delivered in a timely and secure manner. To learn how we handle shipping for your orders, please read the information below.

1. Processing Time

•Order Confirmation: Once your order is placed, you will receive a confirmation email or message with your order details.
•Processing Duration: Orders are typically processed within 2-4 business days. For custom or made-to-order jewelry,
processing may take up to 7-14 business days due to the intricate craftsmanship involved.
•Exclusions: Processing time excludes weekends and public holidays.

2. Shipping Methods And Delivery Time

•Domestic Shipping: We offer secure domestic shipping across India through trusted courier partners. Delivery typically
takes 3-7 business days from the date of dispatch, depending on your location.
•International Shipping: International shipping is available to select countries. Delivery time varies between 7-15
business days, subject to customs clearance and local regulations.
•Express Shipping: For faster delivery, we offer express shipping options at an additional charge. Please contact us for
availability and pricing.

3. Shipping Charges

•Free Shipping: Enjoy free standard shipping on all domestic orders above INR 10,000.
•Standard Shipping Rates: For orders below INR 10,000, a nominal shipping fee will be applied at checkout.
•International Shipping Fees: Shipping fees for international orders are calculated based on the destination, package
weight, and value of the shipment. Any applicable customs duties or taxes are the customer’s responsibility.

4. Packaging

At Durga Jewellers, we take great care in packaging your jewellery to ensure its safety and presentation.

• Secure Packaging: All items are securely packaged in tamper-proof materials to prevent damage during transit.
• Gift Packaging: If your purchase is a gift, you can opt for our complimentary gift-wrapping service at checkout.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• Use the provided tracking link to monitor the status of your shipment in real time.
• For assistance with tracking, please contact our customer support team.

6. Delivery Guidelines

• Signature Requirement: For security reasons, a signature may be required upon delivery. Ensure someone is available at the delivery address to receive your package.

• Delivery Address: Please provide a complete and accurate delivery address, including a contact number, to avoid delays.

• Delivery Attempts: Courier partners typically make up to 3 delivery attempts. If the package is not delivered, it will be returned to us. Re-shipping charges will apply in such cases.

7. Delays And Exceptions

While we strive to ensure timely delivery, certain factors may cause delays, including:

• Weather conditions or natural disasters
• Local strikes or government restrictions
• Customs clearance for international shipments
In case of unexpected delays, we will keep you informed and work to resolve the issue promptly.

8. Loss Or Damage

We take extensive precautions to ensure the safe delivery of your order. However, in the rare event of loss or damage:

• Notify us immediately at (Email or Phone Number).
• Provide photos of the damaged package and its contents.
• After verification, we will arrange for a replacement or refund per our policy.

9. Customs And Duties

Customs charges and taxes may be imposed on foreign orders in accordance with the laws of the destination nation. These fees are the buyer’s responsibility and need to be paid to the courier operator or customs authorities immediately.

10. Cancellation And Changes

Orders can be cancelled or modified within 24 hours of placement by contacting our support team.
Once your order is shipped, cancellations or modifications are not allowed.

11. Returns And Exchanges

Our shipment policy is closely linked with our return and exchange policy. If you wish to return or exchange an item, please refer to our Return Policy for details.

12. Contact Us

For questions or concerns regarding shipping, please contact us at:

• Email:
• Phone:
• Address:

At Durga Jewellers, we are committed to ensuring your jewellery reaches you safely and on time. Thank you for choosing us to be a part of your precious moments.