Pricing Policy
We at Durga Jewellers are dedicated to providing honest and reasonable prices for all of our jewelry. Our pricing strategy guarantees each consumer value, clarity, and trust, resulting in a smooth and satisfying purchasing experience. The specifics of how we set and oversee our prices are listed below.
1. Pricing Structure
Gold Jewellery: Prices are based on the current market rate of gold, which fluctuates daily. The rate is calculated per gram and includes applicable making charges.
Diamond Jewellery: Pricing is determined by the 4Cs (Carat, Cut, Clarity, and Color) of the diamonds, along with the gold or platinum weight and making charges.
Gemstone Jewellery: Prices depend on the type, size, quality, and rarity of the gemstone, in addition to the base metal used.
2. Making Charges
Making charges reflects the craftsmanship and effort involved in creating each piece. These charges vary based on the complexity of the design and the labor involved.
Custom designs may have higher making charges, which will be clearly communicated during the order confirmation process.
3. Taxes And Duties
GST (Goods and Services Tax): All prices include applicable GST as per Indian government regulations.
International Orders: For international shipments, customs duties, taxes, or other levies imposed by the destination country are the customer’s responsibility.
4. Promotions And Discounts
Seasonal Offers: From time to time, we run special promotions and discounts on select items. These offers will be clearly displayed on our website or communicated via our marketing channels.
Loyalty Benefits: Registered customers may receive exclusive discounts and rewards under our loyalty program.
Bulk Purchases: Special discounts may apply for bulk purchases or corporate orders. Please contact us for more information.
5. Price Match Policy
Our goal at Durga Jewellers is to offer affordable prices. We will try our best to match the price if you discover a comparable product at a cheaper cost from another reliable store, provided that:
The product specifications (gold purity, diamond quality, etc.) are identical.
Proof of the lower price is shared with us.
The comparison is made within a specified timeframe.
6. Pricing Updates
Prices on our website are updated regularly to reflect changes in gold rates, diamond prices, and other factors.
All prices listed are accurate at the time of publication but are subject to change without prior notice.
7. Custom Orders
Custom orders are priced based on the materials, design complexity, and craftsmanship required.
A detailed estimate will be provided before proceeding with the order. Any changes requested after the order is confirmed may result in additional charges.
8. Payment Terms
Accepted Payment Methods: We accept payments via credit/debit cards, net banking, UPI, and popular wallets. For international orders, payment can be made via PayPal or wire transfer.
EMI Options: Easy Monthly Installment (EMI) plans are available for eligible customers. Terms and conditions apply.
Advance Payment: For custom or high-value orders, an advance payment may be required, with the balance payable before dispatch.
9. Errors in Pricing
Despite our best efforts, errors in pricing may occur due to technical glitches or manual errors. In such cases:
If the correct price is lower than the listed price, we will charge the lower amount.
If the correct price is higher, we will contact you for instructions before proceeding or cancel the order and refund the amount paid.
10. Refunds And Adjustments
Any refunds or price adjustments will adhere to our Return and Refund Policy.
Refunds for price adjustments will only be issued if the request is made within 24 hours of purchase and meets eligibility criteria.